PARTICIPATORY RESEARCH

  • Structured participant observation
  • In-depth interviews
  • Ethnography
  • Mobile ethnography 
  • Contextual inquiry
  • Primary and secondary research
  • Evaluative, exploratory, and generative research

USER EXPERIENCE

  • Usability
  • Patient, caregiver, and clinician engagement
  • Personas
  • Impact mapping

DESIGN STRATEGY

  • Design thinking facilitation workshops
  • Evidence-based exploration and solutions
  • Team alignment for new care models and products
  • Data-driven transformations of human systems and services
  • Iterative piloting and prototyping